Privacy Policy


1. Information We Collect

We collect and process the following personal data:

1.1 Information You Provide Directly

  • Contact Details: Name, phone number, email address, and postal address.
  • Payment Details: Credit/debit card information and payment method.
  • Booking Details: Pick-up/drop-off locations, journey preferences, and special instructions.

1.2 Information We Collect Automatically

  • Location Data: GPS data from your mobile device and our vehicles (with your consent).
  • Device Data: IP address, browser type, and device information.
  • Usage Data: Details of interactions with our website and services.

1.3 Information from Third Parties

  • Third-Party Services: Booking data from platforms you use to access our services.
  • Public Sources: Information from publicly available resources.

2. How We Use Your Information

Your personal data is used for:

  • Service Delivery: To manage bookings and provide our transportation services.
  • Payments: To process payments securely.
  • Customer Support: To respond to inquiries or resolve issues.
  • Marketing: To send you updates and offers (with your consent).
  • Legal Compliance: To fulfil obligations under the law.
  • Improvement: To enhance our services through feedback and usage analysis.

3. Legal Basis for Data Processing

We process your data based on:

  • Contractual Necessity: To deliver the service you requested.
  • Legitimate Interests: To improve services and maintain operations.
  • Legal Compliance: To meet regulatory requirements.
  • Consent: For optional activities like marketing, where permission is granted.

4. Sharing Your Information

We may share your data with:

  • Service Providers: For processing payments or IT support.
  • Law Enforcement: When legally required.
  • Business Transfers: During a merger or acquisition.

5. Data Security

We use advanced security measures to protect your data from unauthorized access, loss, or misuse.


6. Data Retention

Your data will only be retained for as long as necessary to meet the purposes outlined in this policy or to comply with legal requirements.


7. Your Rights

You have the right to:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the deletion of your data.
  • Objection: Object to processing based on legitimate interests.
  • Restriction: Limit the use of your data.
  • Portability: Transfer your data to another provider.
  • Withdraw Consent: Revoke your consent for activities like marketing.

Contact us at [email protected] to exercise your rights.


8. Cookies

We use cookies to improve your browsing experience. For more details, please refer to our Cookie Policy.


9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on our website.


10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

Email: [email protected]
Phone: 07872071225, 07999765878
Address: Office S45, Redhouse Road, Moulton Park Business Center, Moulton Park, Northampton, Northamptonshire, England, NN3 6AQ

Thank you for trusting Town Taxi with your data!